Jife Luxury Car Service General Client Policy Agreement
Accounting / Billing
Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply.
Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. All charges, including gratuity, are billed to your credit card or bill.
For credit cards, full payment is taken forty-eight (48) to seventy-two (72) hours prior to trip date for personal travel but business travelers are billed on the day of travel. Additional payment if incurred is taken after trip completion. Jife Luxury Car Service accepts cash and all other major credit cards (American Express, MasterCard, & Visa).
Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered.
There will be a $25.00 fee for all returned checks
New and one-time clients will be required to present their card for imprinting.
Rates include the base charge, applicable fees and tolls, airport and regulatory fees, service transportation charge (STC), parking, and chauffeur gratuity. A gratuity of 15-20% is invoiced on every trip unless the client decides they would like to pay another amount. The gratuity is based on the service provided and completely at the discretion on the client.
All payments methods must be settled prior to trip date. Chauffeurs are not permitted to accept payment of any kind. All rates are subject to audit after service completion. This audit includes, but is not limited to, actual tolls, parking fees, additional stops, red-eye fees, additional time, etc.
Client is responsible for full payment of any additional charges beyond the original agreement. Hourly trips are billed the number of hours the vehicle is ordered for plus all applicable time thereafter. A deposit is taken at time of reservation for all hourly reservations. Deposits are non-refundable.
Rates are confirmed at time of reservation. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate, rates may vary. Suggested gratuity is added to on the bill for all trips. If you choose to provide an additional cash gratuity it is at your sole discretion and would be in addition to the gratuity already on your bill. If you prefer to pay the gratuity in cash you must specify that with our office staff prior to travel and it will be removed from your bill. You will not receive a full or partial refund for the gratuity by providing a cash tip to the chauffeur if you do not notify the office prior to travel.
In booking a reservation, you authorize Jife Luxury Car Service to bill you accordingly or charge the credit card provided for the services rendered at the rates given at time of reservation and any charges incurred after trip completion.
Any reservation with pick-ups during the hours of 11:59 PM EST and 5:00 AM EST will incur a ‘red-eye’ fee.
For all trips, there is an additional fee for all pickups or stops after the first two (2).
Additional fees apply when crossing over from one airport to another.
Service transportation charges and fuel charges are subject to change at any time based on current rates. Parking fees are to be determined at the airport you’re arriving to. These charges are subject to change at any time. Please call our office for more the most updated information.
Holiday surcharges may vary.
Jife Luxury Car Service cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Jife Luxury Car Service and its affiliates are not responsible for any lost items or luggage left at any airport or at any pickup or drop off location.
Cancellation Policy / No-Show Fees
Cancellations are accepted by phone only. Cancellations of any vehicle type less than four (4) hours prior to scheduled pick-up will result in a cancellation fee equal to the full base fare price of the trip fare plus the 20% service fee, and any applicable fees incurred, parking, wait time, etc.
We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the Cancellation Policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients.
If you do not contact Jife Luxury Car Service for your cancellation, it will be considered a ‘no-show’ and will result in a cancellation fee equal to the full fare of the trip plus all other charges (20% service fee, applicable waiting time, parking). All reservations will be considered a ‘no show’ at one (1) hour past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time you will be charged in full for the reservation plus any other additional charges incurred.
All Sprinter service cancellations must be made by calling the office. A fifty (50) percent deposit is taken at time of reservation for all Sprinter service. This deposit is non-refundable. If cancellation is made within one week (7 days) of the reservation date a cancellation fee equal to one hundred (100) percent of the trip total will be incurred. We are not liable for passenger flights or trains that are missed, cancelled, diverted, delayed, or any other incident which results in failure to comply with the cancellation policy.
Jife Luxury Car Service requires that all changes be received by phone four (4) hours prior to scheduled pick-up time. If a change cannot be accommodated and results in a cancellation, the client will be charged fifty (50) percent of the fare including the 20% service fee. Changes cannot be made with our chauffeurs.
Jife Luxury Car Service provides an hourly rate for all other service based on a three (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Jife Luxury Car Service is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays.
Jife Luxury Car Service reserves the right to replace vehicles, in case of mechanical problems, with vehicles of the same capacity or greater, but not always in the same color as ordered.
Jife Luxury Car Service reserves the right to terminate any reservation without refund, if our office or dispatcher feels that the client and or party of the client are putting Jife Luxury Car Service and or the client in danger of injury. Client holds Jife Luxury Car Service harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Additionally, if the client and or party of the client are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception.
The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally. Client agrees that there will be no smoking in our vehicle(s). Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge.
Client agrees that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s).
Client agrees that the passenger capacity of vehicle provided shall not be exceeded.
In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds.
Excess Cleaning & Damage
If during or after the transportation service, the Jife Luxury Car Service is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. This includes but is not limited to broken/missing glassware, missing or damage to electronic devices and associated equipment.
The minimum clean up fee is $250. Other items will be charged the replacement cost of that item or items.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
Jife Luxury Car Service terms and conditions may be changed at any time, without notice thereof, by updating this information.
For travel to and from DFW airports and cities our standardized transfer rates apply. For travel outside the DFW area and between locations where Jife Luxury Car Service does not have a flat rate, an hourly charge is calculated plus gratuity and applicable fees. All trips billed on an hourly basis have a three (3) hour minimum.
At Jife Luxury Car Service, all flight arrival times are updated in real time. Our information is only as reliable as the information provided by the airlines and airports. Once you have contacted our office, wait time will start thirty (30) minutes past the last posted flight arrival time or at a time otherwise designated by Jife Luxury Car Service. Wait time will be billed at the hourly rate of the vehicle that was reserved plus gratuity, and any other additional charges incurred including parking.
For all point to point reservations there is a fifteen (15) minute grace period from the scheduled pick-up time. Wait time charges will begin once that fifteen (15) minute grace period has passed or at a time designated by the Jife Luxury Car Service. Wait time will be billed at the hourly rate of the vehicle that was reserved plus gratuity and any other additional charges incurred.
Wedding Limo Service / Prom Limo Service / Wait & Return Limo Service
For prom reservations, full payment is taken at the time of reservation. There are no refunds. A contract must be completed and signed by a parent of one of the minors traveling before a reservation is final. For wedding and wait and return (hourly) service reservations, a 50% deposit is taken at the time of reservation. The remaining balance must be paid fourteen (14) days prior to the event date. Deposits will only be refunded if cancelled thirty (30) days prior to the event date. Hourly trips are billed the number of hours the vehicle is ordered for, then in ½ hour increments, thereafter. All Jife Luxury Car Service policies contained within this document apply for all prom, wedding, and wait and return (hourly) service.
Rates, charges and terms are subject to change without notice